Woom WOW
Contact Us
Our friendly team is available 8:00 AM – 8:00 PM every day to answer any questions about the Woom WOW.
You can get in touch by:
- Email: hello@wuva.com
- Phone: 0204 634 9896
- Live Chat: Available in the bottom right corner of your screen
- Request a Callback
How it works
Flexibly access the Woom WOW, for as long as you need it. Buy or subscribe, and change whenever life does.
- Browse - Find what you need from trusted UK brands.
- Choose your plan - Subscribe with a flexible monthly plan or buy outright.
- Delivery - Straight to your door, ready to use.
- Swap or Return - Return anytime after your minimum term - we'll collect for free.
Refurbished Guarantee
Your refurbished Woom WOW has been professionally inspected, cleaned, and certified to very good condition before it reaches you. That means it's ready to use from day one - no surprises.
- Mechanically or functionally tested and certified
- Cleaned and presented to a high standard
- May have minor cosmetic marks, but performs like new
- Backed by the same flexible plans as our new products
Delivery & Returns
Delivery & Returns
Our standard delivery time for the Woom WOW is 3-5 days from confirmation. We'll provide tracking updates throughout the process.
We select appropriate courier services based on your item's size, delivery location, and handling requirements.
Returns Process
You can initiate returns through your Wuva account online or by contacting customer service. Once requested, we'll arrange collection.
Insurance
We understand that items will experience normal wear and tear through regular use, and we cover the costs of refurbishments and maintenance as part of our service.
If an item sustains damage beyond what's considered typical use, you may be charged repair costs. For items that cannot be repaired or are lost, we may charge a maximum of the reasonable market value of the product.
Buying vs Subscribing
No wrong answer - it depends how long you need it and how much flexibility you want. Subscribing means low monthly payments with nothing upfront. Return, swap, or upgrade after your minimum term, and fair wear and tear is always included.
Buying means a one-off payment and it's yours to keep. Sell it, pass it on, or hold onto it for years. Free delivery either way.
Self-Balancing WOW Bike – Lightweight, Confident, Early Development Ready
The WOW Balance Bike is designed for children aged 9 to 36 months, helping little ones develop balance, coordination, and motor skills safely and confidently. Lightweight at just 2.5–2.7 kg, with extra-wide silent-glide tires and self-centering steering, this bike makes early cycling exploration effortless and fun.
Built for Early Learning & Confidence
Every wobble is a confidence-booster! The WOW Balance Bike supports your child’s first steps into self-propelled movement. Ergonomic design ensures they can reach the handlebars with slightly bent arms, touch the ground with their feet, and explore their environment safely — all while developing key motor skills from as young as 9 months. And remember our motto: Falling is not failing!
Safe, Lightweight, and Easy to Handle
With its lightweight aluminium frame, soft TPE grips, and self-centering steering, the WOW Balance Bike is easy for little riders to manage while encouraging independence. Extra-wide EVA tires offer silent, smooth rides, helping toddlers confidently navigate floors, carpets, and playground paths without slipping or tipping.
Eco-Friendly Comfort
The EPP Arpro saddle is made with 30% recycled content, providing comfortable seating that supports growing bodies. Combined with ergonomic handlebars and toddler-specific geometry, the WOW bike ensures a secure, enjoyable ride every time.
Key Features:
- Wheel Size: 6.89″ – ideal for ages 9–36 months, height 70–100 cm
- Lightweight Aluminium Frame: easy to carry and manoeuvre
- Self-Centering Steering: helps beginners stay balanced and confident
- Extra-Wide EVA Tires: silent-glide, smooth, and stable
- Eco-Friendly Saddle: EPP Arpro with 30% recycled content for comfort
- Child-Safe Design: supports standing, sitting, and independent exploration
- Fun Colours: Pop Peach, Soft Sprout, Dreamy Sky
Perfect for rental or purchase, the WOW Balance Bike helps toddlers experience their first self-propelled adventures with confidence, skill development, and joy — all while parents watch proudly from the side.
Join thousand's of Wuva Members
Don't just take our word for it - hear from our members about renting and buying Woom WOW
Woom WOW FAQs
Everything you need to know about Woom WOW before you get started
How does renting Woom WOW work?
Browse our range of products from trusted UK brands, choose how you'd like to access them, and we'll deliver straight to your door for free. Buy outright or rent monthly. When you're done, return or swap anytime after your minimum term with free collection.
What's the difference between renting and buying Woom WOW?
When you rent, you pay a low monthly fee to access the product for as long as you need, then return, swap or upgrade when you're done. When you buy, you own outright with a one-off payment. Both include free delivery, and you can mix and match across your orders.
How much does it cost to rent Woom WOW?
It depends on the product. All prices are shown clearly on each product page with no hidden fees. Choose between monthly rental or buying outright.
Is there a minimum commitment?
Yes, most products have a short minimum term which is shown on the product page. After that, you can return anytime and we'll arrange free collection on a day that suits you.
Can I swap my product?
Of course. Simply get in touch with our support team and we'll organise a swap for free. It's perfect if your needs change or you want to try something different.
Is delivery free?
Yes. Free delivery is included across the UK unless specified otherwise, with no minimum spend.
What happens if my product gets damaged?
Fair wear and tear is completely fine. That includes light scratches, small dents and minor cosmetic marks. If damage goes beyond normal use, a repair charge may apply in line with your agreement.
Can I cancel after ordering?
Yes. You have 14 days from delivery to cancel and return for free if you change your mind, no questions asked.
Do you run a credit check?
We run a soft credit check for renting and it won't affect your credit score. Most orders are approved instantly. If you're not approved, we'll let you know within one working day and issue a full refund.
Is Wuva safe to use?
Wuva is authorised and regulated by the Financial Conduct Authority (FCA reference 1002223). We're backed by InnovateUK, British Business Bank and Virgin StartUp, and every product is checked and prepared before delivery.
What brands does Wuva offer?
We partner with premium brands to bring you quality products on flexible terms. Check the full range on this page to see what's available.
Buying vs Renting the Woom WOW
There's no wrong answer. It depends on how long you need it and how much flexibility you want.
| Subscribe | Buy | |
|---|---|---|
| Best for | You want flexibility, or aren't sure how long you'll need it | You know you'll use it for years to come |
| Payment | Low monthly payments on the Woom WOW, nothing upfront | One-off payment, own the Woom WOW outright |
| Commitment | Return or swap after your minimum term | It's yours to keep |
| Delivery | Free | Free |
| Flexibility | Swap, upgrade or return anytime after your minimum term | Sell or pass it on when you're done |
| Wear and tear | Fair wear and tear on your Woom WOW is included | You manage maintenance |
Browse
Find what you need from trusted UK brands
Choose your plan
Subscribe with a flexible monthly plan or buy outright
Free delivery
Straight to your door, ready to use
Swap or return
Return anytime after your minimum term - we'll collect for free