VAT Relief Guide

At Wuva, many of our mobility and daily living products are eligible for VAT relief. If you or the person you’re renting for has a disability or a long-term medical condition, you may not need to pay VAT on those items.

Products that qualify for VAT relief are clearly labelled on our website as “Eligible for VAT Relief”.

Who Can Claim VAT Relief?

You can claim VAT relief if the product is:

  • For personal or domestic use

  • Being rented by someone who is chronically sick or disabled

According to HMRC, a person is considered chronically sick or disabled if they have:

  • A physical or mental impairment that has a long-term and substantial effect on their ability to carry out everyday activities, or

  • A condition the medical profession treats as a chronic illness (for example, arthritis, diabetes, or Parkinson’s)

This does not include temporary injuries (such as a broken leg) or general age-related frailty, unless a long-term condition is also present. People who are terminally ill are also eligible.

How to Claim

When renting a VAT-relief eligible product:

  1. Select the “Claim VAT Relief” option in the cart

  2. Provide the name of the person you’re claiming on behalf of, and a brief description of their qualifying condition

  3. We’ll apply 0% VAT at checkout for eligible products

You can also claim if you’re acting on behalf of someone else — such as a family member or someone you care for. We’ll simply need their name and a brief description of their condition.

VAT Relief for Charities

If you’re ordering on behalf of a registered UK charity, VAT may also be removed from eligible products. Please indicate your charity details at checkout, including the charity name, number, and address.

For full guidance, you can visit gov.uk/vat-charities.

Questions or Need Help?

If you’re unsure whether you’re eligible or need help with the form, just contact us — we’re happy to assist.

Your Privacy

Any health-related information you share with us is kept strictly confidential. It will only be shared with HMRC if formally requested for VAT verification purposes.